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Shipping Policy

Courier Partner We are proud to partner with SF International (SF Express) to ensure your Herbal Comb and TCM products arrive safely and quickly. SF Express is a world-leading logistics provider known for its efficiency and real-time tracking.

Order Processing All orders are processed within 1-3 business days. Once dispatched, you will receive a confirmation email with your SF International tracking number.

Estimated Delivery Times We ship directly from our distribution center via SF International:

• USA & Canada: 7-12 business days.

• Europe (UK, Germany, France, etc.): 6-12 business days.

• Japan & South Korea: 5-10 business days.

• Rest of the World: 10-20 business days.

Hassle-Free Shipping (Customs & Duties Paid) We provide a Duty Paid shipping service for our customers. This means all customs duties, taxes, and clearance fees are pre-paid by us. You will NOT be charged any extra fees upon delivery. The price you see at checkout is the final price you pay.

Tracking Your Order You can track your package 24/7 on the SF International Official Website or via global tracking platforms like 17track using your tracking number.

Damages If your order arrives damaged, please contact us immediately at hxlaowang004@outlook.com. Please retain all packaging materials and damaged goods for claim purposes.